There is no registration fee to shop at ChainGuard.com. You can shop as a Guest or simply create a profile by clicking the Login/Sign-Up button and fill out the billing and shipping information. Once your registration is complete you may shop and check out.
With your account you will be able to view your order history, create a wish list, track your shipments, access a quote and take advantage of special rewards and programs that may be available.
If you have forgotten your password simply click https://www.chainguard.com/forgot_password and submit your email address.
Your password will be reset and you will receive an email with your updated password.
To change your password, simply log in and go to "My Account".
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From here, choose "Update Profile".
You may change your shipping or billing information at any time. Simply log in to your account and edit your information. You may also add additional shipping or billing information if you have multiple addresses.
To check the status of your order, simply log-in to your account and select 'Order History'.
If you do not see your order status, you may also submit a query here.
Fill out the form and a ChainGuard.com Customer Service Representative will reply within 24 - 48 business hours of your request.
Your order status is changed depending upon where it is in the process.
Declined- For some reason your payment was unable to be processed and therfore order was not processed.
Pending- Your order is under review pending confirmation of payment.
Approved- Your payment has been collected and order confirmed.
Processing- Your order is being reviewed and processed.
Ordered- Your order is currently being fulfilled.
Backordered- We are currently out of stock of one or more of your items and are awaiting restock.
Partially Shipped- One of more of your items was shipped, and we are awaiting shipment of the remainder of your order.
Shipped- Your entire order has now shipped.
Complete- Your order has been completed. Thank you for your order!
Additionally your order may be voided or refunded. These status reflect either obsolete products, cancelled products, or some kind of full or partial refund for returned, exchanged, or warranty items.
Most orders that have not shipped may be cancelled without penalty. Simply complete the cancellation request form and your order will be cancelled. In some instances orders may not be eligible for cancellation. Special Orders or non-stocked orders may not be eligible for return. Occasionally your order may have already shipped but the order status does not reflect this change as their is some delay in updating the status. On these rare occasions, the order may not be eligible for cancellation. There may be instances where the order may be redicted en route and return to our warehouse, however this will incur a charge that will be deducted from any credit or refund.
Your satisfaction is important to us!!
Most orders are eligible for return however please note that goods shall not be returned by any Buyer without prior written authorization from ChainGuard.com. Returns are subject to "Restocking Payment" to the Buyer of 25%.
Opened lubricant containers are NON RETURNABLE.
Special order products or Items made to order are NOT subject to return.
No returns shall be accepted 40 days after delivery.
If you wish to return your order, simply complete the Return Request form and our Returned Item Specialists will contact you with a Return Authorization Number and details on shipping your return, All returns are shipped pre-paid, and any shipping charges related to the order are non-refundable.
Our goal is to ship your order as quickly as possible.
In stock items generally ship the SAME DAY on orders placed before 3pm EST. Non-stock or Out of stock items have varied lead times, however most ship in 2-4 days depending upon factory conditions. Some partial orders may ship faster, however orders that qualify for the Free Shipping feature must ship complete. Any stock item ordered on Saturday or Sunday will ship next Business Day.
All payments are applied at time of purchase, regardless of stock status. There are no subsequent charges applied to your account by us after payment is confirmed for back orders or partial shipments.
This fee is NOT processed by ChainGuard.com. It is a fee processed by your issuing bank or credit card company.
Our business is headquartered in Canada and occasionally banks and credit card companies will mark your purchase as an 'International Purchase'. This charge is dependent on the type of credit card you have from your issuing bank.
We recommend you contact your credit card company and ask that this fee be removed. They will generally remove this charge for you.
Again, this is NOT a fee charged by us, we do NOT receive this fee, and we can NOT remove or refund it for you.
Your invoice is automatically emailed to you upon completion of your payment.
If you did not receive your invoice, please check your 'spam' or 'junk' folder as sometimes your email system may filter them into those folders. If the email is moved to one of these folders, please add ChainGuard.com to your safe email list. This will ensure you will receive Shipping Email Notifications.
There is a possibility your email address is incorrect in our database.
To verify the correct email, try logging into your account with your email and password you used to set up your account.
If you were able to login successfully, you can obtain a copy of your invoice from your account history.
If you cannot log in, your email address may be spelled incorrectly in our database. Contact ChainGuard.com representative at 905-752-LUBE (5823) and we will gladly help you.
All ChainGuard lubricants have a respective Safety Data Sheet (SDS). ChainGuard SDS provide important information on the physical and chemical properties and safe handling of the lubricant. Prior to using any lubricant you should obtain and read the SDS carefully so the lubricant can be safely stored, handled and used in the workplace.
To obtain your SDS click here!
Some shipments are too heavy, or the packaging too oversized for an order to ship via regular delivery method. In these instances, they must ship by truck, generally on a pallet. Such deliveries often cost a premium above and beyond the standard shipping costs. The preparation and delivery of an LTL shipment is time-consuming for our warehouse staff and requires a bit more work on the end user (customer) as well, as deliveries must be scheduled and specific requirements are necessary by the various trucking companies. Given these inherent issues, LTL costs are not always available up-front to the consumer, and as you are processing your order, you may be required to contact our sales support team to get a shipping quote. Delivery via LTL can range from 3-10 days depending upon the distance and location of various trucking hubs in the US, and are also heavily dependent on rapidly changing fuel rates. Therefore, costs can see fluxuations for LTL deliveries more often than regular shipping deliveries. In some cases, IndustrialStores.com can allow the consumer to use an LTL Freight account of their own, otherwise as the shipper we reseve the right to choose the best shipping quote and carrier. LTL shipments may also delay the time-frame for tracking information to be disseminated.
Unfortunately at this time we do not allow for 3rd party or Collect shipping. We strive to keep our shipping costs low and also meet the requirements of carriers. Your order may ship from multiple locations, howevere, you receive one simple shipping charge, regardless of stock locations, and this allows us to ship all in stock items immediately.
Our shipping volume allows us to keep your rates lower.
For more shipping info visit our shipping page.
Currently, we ship Pre-Pay & Add for all orders. For eligible orders over $275, we offer a free shipping option.
*Oversized items, orders in excess of 100lbs, or items that ship by truck (LTL) are not eligible for Free Shipping. All orders that qualify for Free Shipping must ship complete; order will not ship until entire order has been filled, including all back orders and special orders. Free shipping is only available for Economy Shipping to the contiguous 48 states (*Alaska, Hawaii, and other territories are not eligible for free shipping). Express or Expedited orders are not eligible for Free Shipping. Cancelled items, or other changes to your order may affect eligibility for Free Shipping.
Additional shipping options are as follows:
Unfortunetly, there are many factors that are applicable when calculating shipment of lubricant. These include, shipping class, weight, dimensions, pallet size, drum dimensions, pail size, and more. At this time, ChainGuard.com doe snot offer Free Shipping.
Oversized items, orders in excess of 100lbs, or items that ship by truck (LTL) are not eligible for Free Shipping.
Most in stock product that is ordered on Saturday or Sunday will ship on the next Business Day.
Therefore a Next Day order placed on Saturday or Sunday would not ship until Monday, and scheduled to arrive for Tuesday delivery.
*If a holiday falls on Monday, the order would ship Tuesday to arrive on Wednesday.
Please Note, if an order is set to ship by LTL Freight, the transit time will be displayed at time of order, and we currently only offer services that are displayed at time of order.
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